Understanding your customer’s experience is essential for creating products that truly meet their needs. Whether you’re building for everyday consumers (B2C) or for businesses (B2B), mapping the customer journey can uncover valuable…
Category: CX
Welcome to HabitHarbor: Your Guide to Building Great Habits
Hello everyone, I am with you my new portfolio project: e-mail marketing of HabitHarbor. It is totally fictional app. Here is the HTML link:
How to Improve NPS Score: Strategies That Actually Work
If you’re currently keeping a track of your NPS score and are wondering how to convert passives and unhappy customers into loyal fans, you’re right on target. NPS is more than just…